Refund Policy

Please shop with confidence as we offer a 21 day return policy.

We hope you enjoy the goods you have ordered and we want you to be happy with each and every purchase from Intuit Endoscopy, but if you do wish to return an item, for whatever reason, you may return it within 7 days for a refund (subject to 25% restocking fee) or 21 days for store credit if not completely satisfied.

Please notify us by emailing and then return your item/s in new and unused condition and with all original packaging.

Upon receipt of the item we will issue a refund minus return postage costs within 14 days, via the same method of payment.

As the goods are your responsibility until they reach us, we advise that you check that the item is properly addressed and adequately packaged. We also recommend that you obtain proof of postage when returning goods as we cannot be held responsible for goods lost in transit.

Return address: Intuit Endoscopy 3410 La Sierra Ave F323, Riverside, CA 92503, USA

Damaged Items

At Intuit Endoscopy we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at within 48 hours of receipt stating the nature of the damage.

We will offer an exchange (if available) or a refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.